maple-hub

This Privacy Policy explains how maple-hub collects, uses, and protects your personal information when you use our website and services. We are committed to ensuring that your privacy is protected in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect the following types of personal information:

Name and contact details (email address, postal address)
Enquiry and booking information, including tour preferences and special requirements
Payment information when processing bookings
Technical data such as IP address, browser type, and device information
Usage data including pages visited and interactions with our website

How We Use Your Information

We use personal information for the following purposes:

To process and manage your tour bookings and enquiries
To communicate with you about your bookings and provide relevant information
To improve our website, services, and customer experience
To send marketing communications where you have given consent
To comply with legal obligations and protect our legitimate interests

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contract performance: to fulfil our obligations when you book a tour
Legitimate interests: to operate and improve our business
Consent: for marketing communications, which you may withdraw at any time
Legal obligation: to comply with applicable laws and regulations

Data Sharing

We do not sell your personal information to third parties. We may share your information with:

Service providers who assist with website hosting, payment processing, and communications
Professional advisers including lawyers and accountants where necessary
Authorities when required by law or to protect our legal rights

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Booking records are typically retained for seven years following the tour date.

Your Rights

Under data protection law, you have the following rights:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure in certain circumstances
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent at any time

To exercise these rights, please contact us using the details provided below.

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is entirely secure.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

maple-hub
47 Ecclesall Road
Sheffield, S11 8PR
United Kingdom

Email: [email protected]

Last updated: January 2024